Privacy Policy

Who we are

Our website address is: https://www.pureairhvacllc.com/

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

SMS Privacy Policy

SMS

Check Box - I consent to receive text messages about security alerts, account activity, important announcements, event reminders, appointment reminders from PureAir HVAC at the phone number I provided. I acknowledge that my consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Reply HELP for assistance or STOP to opt out of receiving messages.

PureAir HVAC is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we handle the Personal Information collected and received from you in connection with your use of the SMS Service (“Service”), which is provided through a third-party service provider. This Policy is incorporated into our Terms of Service.

By using the Service, you agree to the terms of this Policy. PureAir HVAC reserves the right, in its sole discretion, to modify or update this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your reference. Changes are effective immediately upon posting. Your continued use of the Service after any changes to the Policy constitutes your acceptance of those changes.

Personal Information refers to data that can be used to identify you individually, such as your mobile phone number, user/screen name, and any Personal Information included in messages sent through the Service.

Information We Collect

Through the Service, PureAir HVAC will receive the following information from our third-party service provider:

• Your mobile phone number when you send a text message to us.

• The content of any messages you send to us or other users of the Service.

• Any user or screen name you choose in connection with the Service.

• Any feedback or comments you send regarding the Service.

How We Use Your Information

We use your Personal Information to:

• Provide you with account activity, important announcements, event reminders, appointment reminders.

• Respond to your inquiries and requests.

• Improve the Service and customer support.

• Contact you with important notifications related to appointment reminders, and equipment information.

• Conduct internal research for quality improvement.

• Generate anonymous reports for internal or external use.

PureAir HVAC stores messages you send through the Service on our servers, which are hosted by third-party providers.

Information Disclosure

We will not sell or rent your Personal Information to third parties without your consent. However, we may disclose your information in the following limited situations:

• With your explicit consent.

• To enforce our Terms of Service.

• To trusted third parties who assist us in processing Personal Information. These third parties are required to adhere to confidentiality agreements and this Policy.

• To third parties who have signed non-disclosure agreements with PureAir HVAC.

• If required by law, such as in response to legal orders or to protect the rights, property, or safety of our users.

• In connection with a merger, acquisition, or asset sale involving PureAir HVAC.

• For internal or external reporting, in which we may share anonymized, aggregated data (e.g., the number of messages sent in a month).

Security

We take precautions to secure your Personal Information, including working with our third-party service providers to protect your data. However, we cannot guarantee that unauthorized parties will never access your information. Messages sent through third-party infrastructures (such as mobile carriers or SMS platforms) are beyond our control.

You are responsible for the security of any information you transmit to other users of the Service. We recommend not sharing sensitive or personal data in SMS communications.

Opting In

You can opt in to the Service by:

• Providing your phone number through our online platforms.

• Sending a text message containing specific keywords to a designated number.

• Signing up at a PureAir HVAC office.

Opting Out

You can opt out of the Service at any time by texting “STOP” or “QUIT” to our service number. After sending the “STOP” message, you will receive a confirmation and will no longer receive messages from us. You may opt back in at any time by following the original sign-up procedure.

Children

This Service is intended for use by individuals 18 years or older. If you are under 18, you must have permission from a parent or guardian to use the Service.

Intended Audience

The Service is limited to U.S. residents only.

Questions or Concerns?

If you have any questions about this Policy, please contact us by texting “HELP” to our designated service number or by emailing rdayalan@pureairhvacllc.com.